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Most businesses use Key Performance Indicators (KPIs) to analyze results for their employees and overall company success. These metrics track progress towards goals and indicate where improvements are needed.
What really drives your company but is often overlooked are KBIs, or Key Behavioral Indicators. These are the behaviors that drive performance.
Understanding underlying behaviors helps develop employee training tailored to business success.
By understanding the relationship between behavior and performance, you can better focus training and identify which behaviors or processes to address during the training.
Businesses that meet KPIs tend to succeed, while those that do not face more failures.
- The INFINITI training management system can enhance KPIs & KBIs.
- INFINITI has partnered with over 90 insurance companies and assisted over 1,500 companies with over 400,000 active users and more than 184 million training sessions delivered.
- Training through INFINITI can improve KPI success and reduce accidents and injuries by 30%.
Partner with our training solutions so we can turn your KPIs return on investment into a profit center.
Invest in Employees for Improved Productivity
Sales KBI’s Increase Revenue
In sales, KPIs can include how many new contracts are signed, how many products are sold, how many prospects you have, and the balance between those sales and prospects.
The KBI’s that drive those sales and prospects are the sales processes and employee closing skills. The activity involved in the sale also plays a part. Sales is a very process-driven department.
Understanding these processes that drive sales helps you focus employee training around understanding and executing the sales processes. You can develop training to develop the skills necessary to close sales. You can train on company best practices for moving customers through the sales process.
Safety KBI’s Reduce Liability
Safety is a more behavior-driven aspect of a business. KPIs for safety include the number of accidents or claims and the number of days without injuries.
The behavioral indicators that drive safety include following protocols and using protective equipment properly. Employees must observe safety rules to be effective in this department.
Maintaining regulatory and job-related safety training will help create desired behaviors. Make sure employees understand the company and job-specific policies. Make sure they understand the processes behind incident reporting.
Employee Development Drives Company Culture
42% of employees surveyed by the Society for Human Resource Management stated a commitment to professional development was very important for job satisfaction. Investing in professional development training shows that the business cares about their employees careers and advancement in the company. If they feel like they have a chance to advance where they are, employees are less likely to leave.
Offering employee development training also helps businesses improve recruitment. A good training program shows potential employees you will set them up for success from day one.
A well-rounded employee training and development program increases employee engagement. Investing in employees makes them more willing to invest in the success of the company. This leads to better communication at all levels and increased productivity.
Employee development brings employees together. Creating an atmosphere of teamwork across the board improves the overall company culture. Developing employee performance training focused around KBIs helps take business to the next level.
Take Employee Productivity to the Next Level
We can help transform employee performance by giving you the right tools to address key behavior indicators. Get the training that fits your needs.
Empower your Team’s Training
Transform your team’s success with INFINITI’s versatile Enterprise Learning Management System. Tailor training to your industry’s needs with customizable content or explore our extensive library covering topics from OSHA to HR. Our seamless integration with third-party tools ensures a smooth experience, while cross-departmental training management simplifies organizational efficiency.
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Cross-departmental training management
3 Safety Training Pillars:
1️⃣ Training Anytime & Anywhere 2️⃣ Job Specific New Employee Training 3️⃣ Corrective Action Training
Request a demo today! Boost efficiency and success.
Transforming Employee Performance with Key Behavioral Indicators (KBIs)
Key Behavioral Indicators (KBIs) are crucial drivers of employee performance and business success, often overshadowed by Key Performance Indicators (KPIs). While KPIs measure progress towards goals, KBIs focus on behaviors that influence outcomes. Understanding and addressing these behaviors through tailored training programs can significantly enhance employee productivity and company culture.
Sales KBIs, such as sales processes and closing skills, drive revenue growth, while Safety KBIs, like adherence to protocols and use of protective equipment, reduce liability by preventing accidents. Investing in employee development not only boosts job satisfaction but also improves recruitment and retention rates.
An effective training program based on KBIs fosters teamwork, communication, and productivity across all levels of the organization.
Key Points and Examples:
- KBIs vs. KPIs: Highlight the importance of focusing on behaviors (KBIs) that drive performance rather than just tracking outcomes (KPIs).
- Sales and Safety KBIs: Explain specific behaviors that impact revenue generation (sales processes, closing skills) and liability reduction (following safety protocols, using protective equipment).
- Employee Development: Emphasize the benefits of investing in professional development, including increased job satisfaction, improved recruitment, and enhanced company culture.
- Training Programs: Discuss the role of tailored training programs in addressing KBIs and driving employee productivity and engagement.
INFINITI offers versatile Enterprise Learning Management System (LMS) tools tailored to various industries, providing customizable training content and seamless integration with third-party tools. Request a demo to explore how INFINITI can transform employee performance and boost organizational efficiency through targeted training based on Key Behavioral Indicators. Take your employee productivity to the next level with INFINITI’s comprehensive training solutions.
Key Features of INFINITI LMS:
- Customizable Training: Tailored training content for diverse industries.
- Seamless Integration: Integration with third-party tools and APIs.
- Efficient Training Management: Cross-departmental training management for organizational efficiency.
By focusing on behaviors that drive success and implementing tailored training programs, businesses can empower their teams, improve performance, and foster a culture of continuous improvement and engagement. Unlock the potential of your workforce with INFINITI’s innovative training solutions. Request a demo today to boost efficiency and success across your organization.
Additional Resources
Calculating ROI Safety Training: Turn Safety into Profits
Calculating ROI Safety Training begins with a shift in mindset, where safety is no longer viewed as a compliance expense but as a driver of profitability. By focusing on behavior-based training, fleets can reduce accident costs, improve efficiency, and strengthen overall operations. Calculating ROI Safety Training allows companies to connect measurable savings like reduced claims, fuel efficiency, and lower turnover directly to their training investment. Organizations that consistently reinforce expectations and document training are better positioned to defend against risk and improve long-term performance. Ultimately, safety becomes a system that protects both people and profits while creating measurable Return on Safety.
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